Why is there water under my refrigerator?

The reason we would rather hear about this today than next week has nothing to do with the appliance. Water from a built-in does not appear at the front first. It runs back and sideways under the cabinet run, wicks into the toe kick and the subfloor, and reaches the open floor last, so by the time there is a visible puddle the cabinetry has been damp for a while. Wide plank wood, stone set in mortar and the engineered subfloors under both take that badly, and the remediation bill passes the repair bill quickly. A drain repair is a modest job. A section of floor is not.

For a house that stands empty part of the year the useful habit is knowing where the ice maker shutoff is and closing it before you leave. A slow weep at a compression fitting is nothing while somebody is home to notice it and is something else entirely over six unattended weeks. Large single story properties also run long tubing between the shutoff and the appliance, often through cabinetry and under flooring, so a leak can present a room away from where it started. If you are seeing water and cannot tell where it came in, say so on the phone and leave it alone rather than chasing it with towels.

On the visit we prove the drain rather than assume it. Warm water down the drain path, watched through to the tray, tells us whether it is clear or whether it iced at the heater. Where the drain has cemented shut with residue, which is what happens in a unit that has stood unused, we clear it properly instead of poking it open so it can close again in a month. On the supply side, fittings are replaced rather than reseated, the line is checked along its accessible run, and the pressure is verified. Then the unit runs and gets watched before we leave.

If that matches what your appliance is doing, say so when you call — it tells us which parts to bring, and most of these are finished in one visit.

How the appointment works

A built-in appliance is not something to be pulled out of the cabinetry to look at, so the visit is organized around diagnosing it where it stands.

1. Before we arrive — the symptom you describe on the phone decides what goes on the van. This is why "it is not cooling" and "the fridge is warm but the freezer is fine" lead to two different loadouts.
2. On site — panels off, readings taken at the evaporator and the condenser, control board interrogated where the model supports it.
3. Before any work — one price covering parts and labor, explained, and agreed by you.
4. After — the unit is run up and re-checked before we leave, not simply reassembled.